Last updated: June 10, 2025
At LABS.AI, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our E.D.D.I platform and website.
1. Who We Are
LABS.AI is the data controller responsible for processing your personal data. We are a software company based in Vienna, Austria, specializing in conversational AI middleware.
Data Controller: LABS.AI, Ing. Gregor Jarisch
Address: Vienna, Austria
VAT: ATU65272778
Email: Loading...
2. Information We Collect
2.1 Information You Provide to Us
When you interact with our website or services, we may collect:
- Contact information (name, email address, phone number) when you reach out through our contact form
- Account information if you create an account to use our services
- Information you provide when reporting issues or participating in discussions
- Information you provide when contributing to our open-source project
2.2 Information We Collect Automatically
When you visit our website, we may automatically collect:
- Technical information including IP address, browser type and version, time zone setting, operating system
- Information about your visit including pages viewed, navigation paths, and interaction with the site
- Information collected through cookies and similar technologies (subject to your consent)
3. How We Use Your Information
We use your information for the following purposes and legal bases:
3.1 Contractual Necessity
- To provide and maintain our services
- To process transactions and send related information
- To manage your account and provide customer support
3.2 Legitimate Interests
- To improve and optimize our website and services
- To understand how users interact with our platform
- To detect, prevent, and address technical issues
- To communicate with you about relevant products, services, and events
3.3 Consent
- To send marketing communications (where you have opted in)
- To use analytics and advertising cookies (subject to your cookie preferences)
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our website and to hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
We use the following types of cookies:
- Necessary cookies: Essential for the website to function properly
- Analytics cookies: Help us understand how visitors interact with our website
- Marketing cookies: Used to track visitors across websites to display relevant advertisements
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
5. Data Sharing and Transfers
5.1 Service Providers
We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related tasks, or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
5.2 Third-Party Tools We Use
- Google Analytics: For website analytics (only with your consent)
- HubSpot: For contact form management and customer relations
- GitHub: For open-source project hosting and community management
5.3 International Transfers
Some of our third-party service providers may be based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer outside the EEA. We ensure a similar degree of protection is afforded to your data by ensuring at least one of the following safeguards is implemented:
- The country has been deemed to provide an adequate level of protection for personal data by the European Commission
- Standard Contractual Clauses approved by the European Commission
- Where providers are based in the US, we may transfer data to them if they are part of the EU-US Data Privacy Framework
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider:
- The amount, nature, and sensitivity of the personal data
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process your personal data
- Whether we can achieve those purposes through other means
- The applicable legal requirements
7. Your Data Protection Rights
Under the GDPR, you have the following rights:
- Right to access: You can request copies of your personal data.
- Right to rectification: You can request that we correct inaccurate information.
- Right to erasure: You can request that we delete your personal data in certain circumstances.
- Right to restrict processing: You can request that we restrict the processing of your data in certain circumstances.
- Right to data portability: You can request that we transfer your data to another organization.
- Right to object: You can object to our processing of your personal data in certain circumstances.
- Right regarding automated decision making: You have rights regarding automated decision-making and profiling.
To exercise any of these rights, please contact us at Loading.... We will respond to your request within one month.
8. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. These measures include:
- Encryption of sensitive data
- Regular security assessments
- Limited access to personal information
- Robust authentication procedures
9. Children's Privacy
Our service is not intended for use by children under the age of 16, and we do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We recommend that you review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
You have the right to make a complaint at any time to the supervisory authority for data protection issues in your country. In Austria, this is the Austrian Data Protection Authority (Datenschutzbehörde).